- You consume and create technology whether it be physical infrastructure, hardware or software, which you design and configure into a solution delivered to an end user customer.
- Technology is the primary input into the service you offer, rather than labor.
- The services you offer are available to your customers on-demand.
- You charge using a recurring-revenue billing model, including subscription, transactional and other utility (volume of usage) based billing.
- Your business’ success is dependent upon your customers’ success using your services.
